Privacy Policy

1.1 Personal Information: We collect personal information you provide directly to us, including but not limited to:

• Name
• Email address
• Phone number
• Payment details
• Child’s name and age (for care services)

1.2 Device and Usage Information: When you use our mobile application, we may automatically collect:

• Device identifiers (e.g., IP address, device ID)
• App usage data (e.g., session length, features used)
• Location data (if enabled)
• Crash reports and performance data to improve app functionality

1.3 Cookies and Tracking Technologies: We use cookies and similar technologies to:

• Enhance user experience
• Analyze site traffic
• Support app functionality

When you use the chat feature in our mobile app, we collect:

• Text chat messages you send and receive
• Attachments such as photos, videos, and audio clips
• Message metadata, including timestamps and sender/recipient identifiers

Chat content and attachments are uploaded and stored securely. We do not use chat content for advertising purposes.

Our mobile app may request the following permissions to support chat and photo sharing:

• Camera: to take photos or videos to share in chat
• Microphone: to record audio messages
• Photo Library: to select existing photos or videos to share

These permissions are requested only when a feature needs them. You can change permissions at any time in your device settings.

We use your information to:

• Provide and improve our Services
• Process payments
• Send notifications and updates
• Respond to customer inquiries
• Facilitate communication between families and Recess staff through in-app chat
• Share photos, videos, and updates about your child’s care via chat
• Ensure app functionality and compliance
• Comply with legal and regulatory requirements

We do not sell your personal information. However, we may share your data with:

• Service providers (e.g., payment processors, analytics tools)
• Regulatory authorities (as required by law)
• Partners (with your consent for specific purposes)
• Third-party tools integrated into the app, as disclosed

You can:

• Update or delete your information through your account settings
• Opt-out of marketing communications
• Disable location services via device settings
• Manage camera, microphone, and photo library permissions via device settings
• Manage cookie preferences via app settings or your browser

Chat Content: Chat messages and attachments are retained for as long as your account is active or as needed to provide care and comply with legal obligations. To request deletion of your chat messages or attachments, contact us at admin@recess.care. We will process deletion requests in accordance with applicable law and our record-keeping requirements.

We implement robust security measures to protect your data, including encryption and secure servers. However, no system is entirely secure; use our Services at your own risk.

Our Services are designed for children with parental involvement. We comply with COPPA and similar regulations. Parental consent is required for any child’s data collection.

This Privacy Policy complies with requirements set forth by the iOS App Store and Google Play Store. These include, but are not limited to:

• Disclosure of data collection and usage, including chat messages and attachments
• Disclosure of camera, microphone, and photo library permission usage
• Opt-in requirements for location tracking
• Clear communication of third-party data sharing
• Security measures for protecting user data
• Adherence to platform-specific guidelines and Data Safety forms

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or email.

If you have questions about this Privacy Policy, contact us at:

Email: admin@recess.care